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Robin Tuckerman's avatar
Robin Tuckerman
New Contributor
8 years ago

Incident Dashboard - Customizing Columns by Incident Occurred

We have an Incident report which we view in the Dashboard mode and it has always sorted by Incident Occurred at date (newest to oldest).  With a recent product update it's changed and you can 'custom...
Robin Tuckerman's avatar
Robin Tuckerman
New Contributor
8 years ago

Dissappointingly I still cannot see 'Date Occurred' under the gear wheel Customize your columns in Incident Dashboard. How do I activate this?

Thanks

Robin

AshC's avatar
AshC
Retired GoTo Contributor
8 years ago

Robin Tuckerman  Check this process specifically to see if the option is there:

  1. Log into desk.gotoassist.com
  2. Select Incident > Dashboard
  3. Select Order by:  Date Occurred
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    Robin Tuckerman  Try this:  go to Configure > Account-wide Settings > Labs > check mark Show more info on the incident dashboard

  • Robin Tuckerman's avatar
    Robin Tuckerman
    New Contributor
    8 years ago

    I have checked this specifically and this option is not available to select.