cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Active Contributor

Incident - Task Notification Emails by Due Date

It would be very helpful for the Task Assignee to receive an email notification when a task is due. It'd be nice to have task notification functionality so we don't need to maintain a separate calendar out side of the web application. Thanks.
2 REPLIES 2
Highlighted
New Contributor

Re: Incident - Task Notification Emails by Due Date

How about triggers configured like this..

Due date is tomorrow,
Add a comment: Ticket is due soon.

Due date is in the next 2 hours,
Add a comment: Ticket is due very soon.

or however you wanted to word it?
Highlighted
Active Contributor

Re: Incident - Task Notification Emails by Due Date

Does that triggers WHEN rule pertain to the Incidents Due Date or the Incidents Task Due Dates. If the latter it could work long as all Assignees of that particular Task gets an email notification. (there can be more than one Assignee assigned a task on an Incident)