The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Is there a limitation to the number of comments or length of text in the comments?
Some of my project tickets involve months of updates/comments from the requestor and the technician going back and forth. I have noticed that when I run a report that contains these "larger" tickets, it causes extra rows in my data that need to be filtered off and I end up missing some data when I do this. Is there a limit on the number of comments or the volume of text? 
See our ticket #36711. Happens on all reports that contain these tickets with large volume of comments or large amounts of text in the comments.
See our ticket #36711. Happens on all reports that contain these tickets with large volume of comments or large amounts of text in the comments. 3 Replies
- Hi Mary,
I found a similar report, but was unable to recreate this from here. I will create a case to have a Service Desk technical representative reach out to help document this further.
- The screen shot is what I get when I run report and export as CSV. It has been happening for a long time and I have to sort on a column such as the status column and delete rows that are blank or have other misc. text in them.
- Hi Mary,
Sorry, I'm not aware of a problem like yours. Have you tried to run an alternate report, such as the CSV version?
