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Frank Rivers
New Contributor

Is there a way to notify all service desk staff when a ticket is created

When a ticket is submitted I want all help desk staff to be notified including managers. How do I do this?
1 REPLY 1
AshC
LogMeIn Contributor

Re: Is there a way to notify all service desk staff when a ticket is created

Hi Frank,
An easy way to do this would be to create rules in your email client to forward / redirect emails from Service Desk to a select group of users.