I am trying to improve the service levels of my team, and in some other tools I have seen the ability to send a daily report to each user with a list of overdue tickets assigned to them. Is this possible?
So I like this option, but would LOVE the ability to just force it to send to everyone with >1 incident. That way, I don't have to ask each person to set it up (which becomes difficult as people join/leave the org). Is that part possible?
Great suggestion - this was one of the considerations we thought about when we originally built our dashboard queues, but we decided not to build it in originally. We've added +2 against this feature request internally.
What I recommend people do as a workaround is create a Message with URLs to Dashboard Queues users might be interested in.