The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Is there an easy way to add multiple customers to a new service?
So far is seems the easiest way to add customers to a service is to go to the customer screen, open the customer, and add them to the service. The other is to do it through the service and add c...
Hi
We went through this a couple days ago and received the following from Support... We've not actually completed this as the new service desk is only going live at the end of the month, however it looks promising!
We hope this email finds you well, we understand that you want to give all customers access to some services and portals.
We wanted to share with you this mass action is now an option for account administrators, on this link you may find information on how to process the actions.
Sandro Summa As soon as you select the local CSV file, before you upload you should be able to select the services for those clients, and then upload the list. Sending a notification email is also an option at this time.
Thank you. That's correct.
But we have to return to the original questione, because uploading the *.csv doesn't help in assigning new services to existing users, because the upload skips the users that are already presents.
So: "How is it possibile to assign new created services to existing customers (all or some of them)?"
