Forum Discussion

Kevin Ruschman's avatar
Kevin Ruschman
Active Contributor
8 years ago

Is this product still being updated?

When was the last time there was any advancement to this product? When we purchased and began using this product in our organization we were promised that it was still a very much under development pr...
Question
  • GlennD's avatar
    GlennD
    7 years ago

    Hi,

     

    We have no plans to sunset GoToAssist Service Desk and it is still one of our strong products that is valued within the IT community. We are evaluating the direction of Service Desk to make it more compatible for the needs of IT and are looking at the features and options that you find the most valuable as a service management system for your organization.

     

D_T_R's avatar
D_T_R
New Contributor

What is the future of Service Desk?  Posts related to the product are very  scarce if not very old.  So little activity gives me pause and most replies to questions is a typical "not supported" or feature not available.  There are no third-party cloud integrations compared to other similar products – and that is a booming industry and an expected standard feature.  With the acquisition by LogMeIn from Citrix, did this a dead product?