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Is this product still being updated?
When was the last time there was any advancement to this product? When we purchased and began using this product in our organization we were promised that it was still a very much under development pr...
Hi,
We have no plans to sunset GoToAssist Service Desk and it is still one of our strong products that is valued within the IT community. We are evaluating the direction of Service Desk to make it more compatible for the needs of IT and are looking at the features and options that you find the most valuable as a service management system for your organization.
Thanks Kevin, I apologize for the community not feeling neglected recently. There are a couple of our support agents that are helping me monitor and respond in our communities now, so I can have some time for some of the more boring tasks. We also haven't had a lot to report for the last few months as the merger was taking place. I'm looking forward to growing community participation in 2017 and introducing you to the new team members.
@GlennD
Have any of the features Kevin asked for been released in the last year?
If not, what's the timeframe? Also, how are new features and updates communicated?
Hi,
We have no plans to sunset GoToAssist Service Desk and it is still one of our strong products that is valued within the IT community. We are evaluating the direction of Service Desk to make it more compatible for the needs of IT and are looking at the features and options that you find the most valuable as a service management system for your organization.
