The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Not Receiving Email Notifications
We stopped receiving email notifications this morning. We don't get alerts when an incident is logged nor when it is updated or closed. Is there a global issue or is this just us?
We are seeing long notification delays again today. Please resolve this!
How long have you been using GoTo Assist Service Desk, and how often does this delay happen in your experience?
We have been using Service Desk for over 3 years. The past ~6 months the delays have been very freqent. Since then, we even have some occasional tickets that are not being generated. I opened a ticket with LogMeIn for this, but I'm not impressed with the support I got regarding the matter. They can't or wont tell me what happened to the missing tickets, as they refused to offer any log information regardless of the amount of times I asked. Their resolution was not helpful at all.
Thank you.. I have yet to GO LIVE... and have some serious concerns about their ability to support this solution...
It has some good aspects to it, but these delays and missed generated tickets have been aweful for us and our customers. The only other complaint I have is with the Search feature. It's lacking for sure.
