@abuschle I apologize for the delays again. We are working on a permanent solution to stop recurring email delivery issues.
Thanks for your patience, the current delay should not last much longer now.
We have been using Service Desk for over 3 years. The past ~6 months the delays have been very freqent. Since then, we even have some occasional tickets that are not being generated. I opened a ticket with LogMeIn for this, but I'm not impressed with the support I got regarding the matter. They can't or wont tell me what happened to the missing tickets, as they refused to offer any log information regardless of the amount of times I asked. Their resolution was not helpful at all.
It has some good aspects to it, but these delays and missed generated tickets have been aweful for us and our customers. The only other complaint I have is with the Search feature. It's lacking for sure.
We have users not receiving ticket updates at all.
I've just checked our spam and archive service and the email simply never arrived... This causes big headaches as management thinks we are ignoring people.