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Active Contributor

Re: Notification Delays

Things have been much better today. 

Active Contributor

Notification Delays again

We are seeing long notification delays again today.  Please resolve this!

Tags (2)
LogMeIn Contributor

Re: Notification Delays again

@abuschle  I apologize for the delays again.  We are working on a permanent solution to stop recurring email delivery issues.

 

Thanks for your patience, the current delay should not last much longer now.

New Contributor

Re: Notification Delays again

How long have you been using GoTo Assist Service Desk, and how often does this delay happen in your experience?

Active Contributor

Re: Notification Delays again

We have been using Service Desk for over 3 years. The past ~6 months the delays have been very freqent.  Since then, we even have some occasional tickets that are not being generated. I opened a ticket with LogMeIn for this, but I'm not impressed with the support I got regarding the matter. They can't or wont tell me what happened to the missing tickets, as they refused to offer any log information regardless of the amount of times I asked.  Their resolution was not helpful at all. 

New Contributor

Re: Notification Delays again

Thank you.. I have yet to GO LIVE... and have some serious concerns about their ability to support this solution...

Active Contributor

Re: Notification Delays again

It has some good aspects to it, but these delays and missed generated tickets have been aweful for us and our customers.     The only other complaint I have is with the Search feature.  It's lacking for sure.    

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Active Contributor

Re: Notification Delays again

We are seeing a 15 min delay right now. 

Active Contributor

Re: Notification Delays again

Working normal as of now.