Notification Delays

[abuschle]

Things have been much better today. 

[abuschle]

We are seeing long notification delays again today.  Please resolve this!

[AshC]

@abuschle  I apologize for the delays again.  We are working on a permanent solution to stop recurring email delivery issues.

Thanks for your patience, the current delay should not last much longer now.

[gsmolens]

How long have you been using GoTo Assist Service Desk, and how often does this delay happen in your experience?

[abuschle]

We have been using Service Desk for over 3 years. The past ~6 months the delays have been very freqent.  Since then, we even have some occasional tickets that are not being generated. I opened a ticket with LogMeIn for this, but I'm not impressed with the support I got regarding the matter. They can't or wont tell me what happened to the missing tickets, as they refused to offer any log information regardless of the amount of times I asked.  Their resolution was not helpful at all. 

[gsmolens]

Thank you.. I have yet to GO LIVE... and have some serious concerns about their ability to support this solution...

[abuschle]

It has some good aspects to it, but these delays and missed generated tickets have been aweful for us and our customers.     The only other complaint I have is with the Search feature.  It's lacking for sure.    

[abuschle]

We are seeing a 15 min delay right now. 

[abuschle]

Working normal as of now.

[jferfolia]

We have users not receiving ticket updates at all.

I've just checked our spam and archive service and the email simply never arrived... This causes big headaches as management thinks we are ignoring people.