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I am trying to automate a few things, and I have set a Hub transport rule on our Exchange to forward some specifics emails to our Service Desk. Works perfectly but the only issue is opening 3 identical incidents, although the email is send one time from our exchange.
I removed the service desk email, enter a test account and send just one email.
Hey Costas, I'm not aware of any kind of email formatting that might trigger multiple Service Desk incidents. As a test, you could try forwarding these emails to a private address to see how many copies come through, or try forwarding emails FROM a different email provider to see if that helps any.