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Forum Discussion
Outlook Integration
It would be great if there were some sort of Outlook integration. We get a bunch of direct email requests. It would be great if there were a way to easily convert emails into tickets in the service ...
Extending Email capability would be great for basic remote support too. I'm thinking:
1. An Outlook add in that lets you initiate a new incident as well as create
or reply to an Email invitation from within outlook, something like:
I will need to access your desktop to assist you.
To allow me onto your desktop please click %keylink
If you are asked to save, run or allow installation,
Click run or allow. I will then join you on your desktop
2. An option in the end of session notes to email comments to
Technician/Customer/Both/No
1. An Outlook add in that lets you initiate a new incident as well as create
or reply to an Email invitation from within outlook, something like:
I will need to access your desktop to assist you.
To allow me onto your desktop please click %keylink
If you are asked to save, run or allow installation,
Click run or allow. I will then join you on your desktop
2. An option in the end of session notes to email comments to
Technician/Customer/Both/No
