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Forum Discussion
Outlook Integration
It would be great if there were some sort of Outlook integration. We get a bunch of direct email requests. It would be great if there were a way to easily convert emails into tickets in the service ...
In other words, conceptually, I'd like to push selected emails only from outlook into service manager, since no set of rules could be "smart" enough to separate the diamonds from the rust.
As I understand it my current options are:
>Getting 70 or 80 contacts to use a diffent email address for support requests
>Changing my MX record to dump all of my email into service manager
>Forward suport related email from outlook to my service manager address
While the third option may be doable, I can think of several potential problems with it. Whats your best practices suggestion?
As I understand it my current options are:
>Getting 70 or 80 contacts to use a diffent email address for support requests
>Changing my MX record to dump all of my email into service manager
>Forward suport related email from outlook to my service manager address
While the third option may be doable, I can think of several potential problems with it. Whats your best practices suggestion?
