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Forum Discussion
Prevent customer from changing incident priority when creating a new incident
Is there a way to prevent a customer from changing the priority when creating a new incident? Their ability to do so is causing the SLA's to not be met since only one priority is set to escalate if no...
Hi Marsha,
At this time it is not possible to restrict customers from limiting the priority level on new incidents. I apologize if this is an inconvenience to your organization.
At this time it is not possible to restrict customers from limiting the priority level on new incidents. I apologize if this is an inconvenience to your organization.
