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Question about new customers and tickets

Is it possible to set it up so my customers can submit a ticket using the customer portal to the helpdesk without needing to have a login and password or maybe just without a password?

GoTo Moderator

Re: Question about new customers and tickets

Hi @Cerobug ,

While a full set of credentials is still required through the Portal, if they email your support alias, then they do not need to log in anywhere.


Ash is a member of the GoTo Community Care Team.

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