The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

Cerobug's avatar
Cerobug
New Member
7 years ago

Question about new customers and tickets

Is it possible to set it up so my customers can submit a ticket using the customer portal to the helpdesk without needing to have a login and password or maybe just without a password?
AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

Hi Cerobug ,

While a full set of credentials is still required through the Portal, if they email your support alias, then they do not need to log in anywhere.