Removing notification when closing ticket
Hi, We have a group called IT. In that group, we are many technicians. Something annoying is when a technician is closing many tickets in batch. We would received many emails that are saying "R...
Forum Discussion
No, I don't have any triggers related to what I'm saying at the beginning.
Please read my first message again. There should be an option to remove notification when someone is closing tickets in batch.
After running this past some others in Support it looks like this is due to the fact that some events will always trigger emails. The only way to have the notification go to someone else is by removing any watchlisted users and changing the owner.
Notifications that are sent out when these key events occur:
- When re-assigned the new assignee is notified
- When closed the owner is notified
- When reopened the assignee is notified
- When escalated the service administrators are notified
- When resolved the owner is notified
