The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
CNat
5 years agoActive Contributor
Reporting - All User activity between a date range
Hello,
Is it possible to get a list of incidents that had activity between two dates? By activity, I mean there was a response by the Service Desk user or by the customer, or that the issue was created, closed or had a status changed between those two dates.
The reason I am looking for this is that we would like our Service Desk users to be able to see any issue they interacted with so that they can fill out their timesheets easier.
Currently I can only see "Last Responded At", or "Created At" etc. Those values don't allow searching for incidents that had activity between a date range.
Thanks,
Cd
1 Reply
- AshC5 years agoRetired GoTo Contributor
I'm sorry, Cd --- I don't know of any way to gather that data separately at this time. This could be an Idea for later development...