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Nick111
Active Contributor

Reporting Extract as CSV from GoToAssist Service Desk not working.

Is anyone else experiencing issues extracting csv reports from the GoToAssist Service Desk platform? For the past week I've been unable to extract any reports. It just loads indefinitely and never provides a file to download.

 

Update: I've been trying to run these reports for the past week with no success.... and as soon as I create this ticket it now seems to be resolved.... 🙄

 

Update 2: Not resolved, just temperamental it seems. It's occasionally working.

1 REPLY 1
AshC
LogMeIn Contributor

Re: Reporting Extract as CSV from GoToAssist Service Desk not working.

Sorry about the reporting issues there, @Nick111 

 

[Update]  We were able to recreate this behavior, and should have a resolution soon.  

 

Thank you for your patience.