Oliver_TCNew Contributor6 years agoResponse Time SLA? Are there future plans to add a response time SLA to the Incident section of Service Desk product? I'm surprised this isn't already a feature as it's quite standard across the industry. Show More
AshCRetired GoTo Contributor6 years agoIf you were to set your critical incidents as a P2, you can then set that SLA for 1.0 hours under the SLA & Priorities area of the account.
Oliver_TCNew Contributor to AshC6 years agoBut this is only for the resolution of a ticket, I need to hit both response and resolution SLAs as part of our business model.
Recent DiscussionsASSIST SERVICE DESK APIRemoving/cleaning up tags in service deskDELETE MY ACCOUNTSolvedEmail Notifications - Bounced AddressSolvedGoToAssist Service Desk Custom Data Connector for Power BI
