I'm trying to figure out a way to get to our incident data through Power BI. I can manually download incident reports as csv, but I don't see a way to schedule the report to be a csv attachment as opposed to a link. After reviewing the available API's I can't seem to find an API that gives me access to the incident objects in GoToAssist. I'm not sure how to automate extracting this data and would appreciate any assistance.
@cajuncrawdad This guide has all of the API calls for Incident Management starting on Page 4:
You would want to customize your report under those parameters specifically.
@AshC , thank you for the reposne. I was able to setup the API calls and successfully get the data that I'm after as a JSON. I was even able to figure out how to set the report_id parameter to retrieve EXACTLY what I'm after. However, it's under that current access token that I generate in Postman. I can't get the access token each time in PowerBI. Is there a way to utilize the "Account-Wide Settings API Token" that is under, "
? The idea is to not have PowerBI have to authenticate every 60 minutes.
Is this even possible?