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Forum Discussion

Nancie's avatar
Nancie
New Contributor
8 years ago

Search Engine

Hello,   I have some questions regarding the search function in general.  We had an internal discussion regarding the search engine provided by the service desk. We are using the service desk for a...
MarkTth's avatar
MarkTth
GoTo Contributor
8 years ago

Hi Nancie,

 

thank you for reaching out! I'm the product manager of Service Desk, recently joined the team here at LogMeIn.

Regarding the feedback sharing portal: for now, it's perfect (and I appreciate it) if you share any feedback or ideas here at the Community portal. We might intrdouce a more targeted portal for this in the future, but we'll let you know if that goes live.

 

Regarding Search: unfortunately the search capabilities you asked about are not available today. We realized that Search in Service Desk needs major improvements to be effective and to make you more productive hence it is on our radar. We are working on the roadmap of Service Desk, Search improvements is certainly an item on it and your feedback is a great input for that. I will share with you the planned product changes and the roadmap in the near future.


Thanks again for the feedback,

Mark

Patrice_cgs's avatar
Patrice_cgs
New Member
7 years ago

Hello MarkTth ,

any update on the roadmap, this is becomming a major issue for us.

 

Regards,

Patrice

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Patrice_cgs  I apologize for the delay.  We are still working on finalizing the search improvements now.  I expect another update in the coming weeks on when the actual release will be.