Solved: Service Desk Email Delays

KWebRU · ‎09-20-2023

We are seeing notification email delays on our service desk incidents of up to 1 hour for both incoming and outgoing messages.

This seemed to have started sometime yesterday afternoon (EST, 9/19). Many incidents are simply sitting with 'Notifications Pending' as we wait for messages to be delivered.

Any insight on this issue today would be much appreciated. Thanks!

GlennD · ‎09-20-2023

Hi @KWebRU, welcome to the community.

We observed so slower than usual email delivery earlier today, we are investigating the cause with our vendor but all email appears to have been delivered currently.

Glenn is a member of the GoTo Community Care Team.

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GlennD · ‎09-20-2023

Hi @KWebRU, welcome to the community.

We observed so slower than usual email delivery earlier today, we are investigating the cause with our vendor but all email appears to have been delivered currently.

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

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KWebRU · ‎09-20-2023

Appreciate the follow-up Glenn! My ticket I opened directly with support here earlier today mentioned the same thing.

We have not run into any additional trouble since early this morning. Thanks!

Service Desk Email Delays

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