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New Contributor

Service Desk Service Email From Address

I need to create a new Service, HOWEVER I need to have the service's web and email addresses to be: newservice@newservice.adifferentdomain.assist.com.

 

Is this possible?  If so, How?

1 ACCEPTED SOLUTION

Accepted Solutions
LogMeIn Contributor

Re: Service Desk Service Email From Address

@GTO80 ServiceDesk Administrators may set custom Email settings for each service created in this way:  Configure > Services > [select service] > Customer Emails tab.

  • Under the Sender and Footer tab, checkout the Sender Address to appear on customer-bound emails setting 

 

Services reference guide:  https://support.logmeininc.com/article/g2asd160004#Change2

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2 REPLIES 2
LogMeIn Contributor

Re: Service Desk Service Email From Address

@GTO80 ServiceDesk Administrators may set custom Email settings for each service created in this way:  Configure > Services > [select service] > Customer Emails tab.

  • Under the Sender and Footer tab, checkout the Sender Address to appear on customer-bound emails setting 

 

Services reference guide:  https://support.logmeininc.com/article/g2asd160004#Change2

View solution in original post

New Contributor

Re: Service Desk Service Email From Address

Thank you! I'll take a look.  This is much better than the suggestion I received from calling Support.