cancel
Showing results for 
Search instead for 
Did you mean: 
GTO80
New Contributor

Set customized settings as my defaults

With the Labs, every time I login to Service Desk I get the default settings and columns:

Default Columns SrvDsk.png

 

When I change/customize these settings they remain but only until I login again.

Is there a way to keep my customized settings as my defaults, so they are already set when I login?  Thanks.

5 REPLIES 5
robtelxl
New Contributor

Re: Set customized settings as my defaults

Hi,

 

I also have exactly the same issue. It is really frustrating having to set it up every time I log into it. 

 

I also get asked the "Would you recommend................" question a couple of times a day regardless of how I answer it.

 

I tried raising an email through your portal but at the very end it actually said "there is a technical issue, please contact support". 

 

Regards

 

Rob

AshC
LogMeIn Contributor

Re: Set customized settings as my defaults

I apologize, the customized columns in Labs / dashboard rely on cookies, and thus if the browser session is refreshed then the custom columns reset to the standard default.  There isn't a way to save custom column titles to default at this time.

 

 

GTO80
New Contributor

Re: Set customized settings as my defaults

Ok thanks.  Can you tell me which cookie(s) so I can manage them so they remain?

SrvDskCookies.PNG

 

AshC
LogMeIn Contributor

Re: Set customized settings as my defaults

I would think desk.gotoassist.com is the one.

GTO80
New Contributor

Re: Set customized settings as my defaults

me too, however in Firefox I wasn't able to get it to remain.  Thanks.