Can you provide instructions on implementing SAML for techs?
Is SAML still in beta? Will it be available for customers?
Our service desk is internal support only for a single AD DS domain and unfortunately with IIS and windows integrated auth customers have to have domain joined machines, browser integrated auth support, and they need to be on the internal network. Customers are not always in the office and on a domain joined machine; therefore they cannot access the service desk to submit incidents. VERY DISAPPOINTING.
Our existing service desk that we are replacing supports web SSO via AD FS so this is going to be tough for our customers.
I just wish that I had not been told SAML was on the way. We will now likely have to pay for a custom module in order to support the current authentication method in our portal. Either that or just move to a different product. There is a huge student driven emphasis right now on simplifying web application access.
I am not sure what I'm going to do at this point. Sort of in a bind. I am going to check with my account manager on this. I'll have to address this with our CIO and possibly get a refund. Sort of sad cause I love the product.
Nate- thanks a bunch. I spoke to a level 2 support for G2A yesterday and they provided the documentation for configuring WebSSO / SAML 2.0. Although AD FS is not technically a compatible IDP it is listed and should work.
I'm told it works with named techs only but it sounds like it will also work with customers. Admins can enable SSO but did your account rep have to enable it for customers?? I'm wondering how that is going to work as techs and customers have different portals.