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jaimecardenas
New Contributor

There was a problem connecting to the PC. Please try again.

All the computers have the same problem

cant connect to give support of any of them

3 REPLIES 3
AshC
GoTo Moderator

Re: There was a problem connecting to the PC. Please try again.

@jaimecardenas  Are all affected hosts using the same network? 

 

Has anyone been able to check their local status to do some standard troubleshooting? 


Ash is a member of the GoTo Community Care Team.

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jaimecardenas
New Contributor

Re: There was a problem connecting to the PC. Please try again.

We already check the network here and it´s fine
the pc affected are in different locations whit different networks

AshC
GoTo Moderator

Re: There was a problem connecting to the PC. Please try again.

@jaimecardenas   OK, this is the Service Desk Community, so were you using GoToAssist V4, GoToAssist V5, or something else? 


Ash is a member of the GoTo Community Care Team.

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