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Unable to control mac Big Sur client

I am unable to control/view the windows open at the client computer. We both run same version of OS (Big Sur). The connection is stablished, I can click and control the cursor, but unable to see the widows and apps that are open. Can someone help? 

Retired GoTo Contributor

Re: Unable to control mac Big Sur client

@bno_godoy  Was this related to GoToAssist V5, or some other LMI service? 

Ash is a member of the LastPass Community Care Team.

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