Hi Cynthia, remote support connections are single use, so they would not be able to reconnect to your computer unless you went to the website and entered a new session ID that they provided you.
Glenn is a member of the GoTo Community Care Team.
Was your question answered? Please mark it as an
Accepted Solution.Was a post helpful or informative? Give it a
Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea
Free user and admin training