Sure thing Luke, happy to chat it over more. I have had the new look on but I don't think you're going to convince me that it's more productive. I can't see how having to scroll to view tickets beats seeing them all at a glance.
Again screen shot to demonstrate what open incidents look like in both views. I know which one I prefer 😄
We have also noticed the issue with the portal not being checked by default.
Another big issue for us is the sorting, if the list is grouped by due date the list is not sorted with the tickets due first at the top. As shown in the screen shot the order is all wrong. Really need to be able to sort correctly.