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New Contributor

What is the maximum character limit for when putting in comments?

For our releases, our Tech puts in the log file into the comments section of a release.

We are finding that not all the log information is getting put into the comments list, so it begs the question, what is the character/word limit for updates/comments in GTASD?

Thanks

Carl
3 REPLIES 3
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Retired LogMeIn Contributor

Re: What is the maximum character limit for when putting in comments?

Hi Carl,

How much information are you trying to put into the comments section? There is a 64kb limit on the text field (if I recall correctly).

What you could do as a workaround is upload the log files as an attachment, would that work?

Luke
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New Contributor

Re: What is the maximum character limit for when putting in comments?

Thanks Luke - is this for all comments fields in GoToAssist?
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Retired LogMeIn Contributor

Re: What is the maximum character limit for when putting in comments?

Yes, all those notes fields would have this same limit.