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Active Contributor

bad Incident Summary Report Month with overlapping dates

Hi,

the report

Reports / Incident Summary Report (https://desk.gotoassist.com/reports/incident_summary)

has issues when a incident has overlapping dates (created vs closed), so overlapping Start/End data of the report.

Example incident got open in Oct 31 and resolved in Nov 1.

Now when I report on Oct (1 to 31) the case shows up as

Not so Good: 1 Create   and resolution time in Red (out of SLA)

When I report on Nov (1 to 30) it say

Good: 1 Resolved, 1 within SLA, 1 Closed,   with 0 info under P1 to P5 No. of incidents.

Only way to show this month overlapping incident is by choosing Report End data from when the issue got resolved.

 

Can you please fix this report.

 

1 REPLY
Active Contributor

Re: bad Incident Summary Report Month with overlapping dates

I don't think that is work as designed.

Can someone from Logmein please comment.