Reports / Incident Summary Report (https://desk.gotoassist.com/reports/incident_summary)
has issues when a incident has overlapping dates (created vs closed), so overlapping Start/End data of the report.
Example incident got open in Oct 31 and resolved in Nov 1.
Now when I report on Oct (1 to 31) the case shows up as
Not so Good: 1 Create and resolution time in Red (out of SLA)
When I report on Nov (1 to 30) it say
Good: 1 Resolved, 1 within SLA, 1 Closed, with 0 info under P1 to P5 No. of incidents.
Only way to show this month overlapping incident is by choosing Report End data from when the issue got resolved.
Can you please fix this report.
I don't think that is work as designed.
Can someone from Logmein please comment.