how do i delete an attachment from a comment

[andrew sinnott]

an attachment was added to a knowledge article yesterday but this document is incorrect. I want to now delete it and add the correct doc. I can edit the comment, go through the 'delete attachment' process and am informed the attachment is deleted but when the article is updated the attachment is still there.

any ideas?

[Bcshay]

I had the same issue and found you also have to delete the {{attachment: 1}} text. When you save it the attachment should be gone.

[andrew sinnott]

that's brilliant. works fine. thanks Brenden.

[Bcshay]

FYI... I did report this issue to GTA support.

[andrew sinnott]

previous experience of their support is why I asked the community for a solution instead of them!!

[Bcshay]

h a h a... yeah not sure why this was never reported as a problem and fixed via a release.