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i have created report/queue to contain specific fields but emailed or csv does not contain the same fields
due to diversity of our help desk department, we have created several services each with specific fields that the customer needs to fill in. I have created a report for one particular service and i...
Hey there folks,
While we haven't had this functionality for Service desk previously, I'm changing this post to an 'Idea' classification so that others can weigh in on this as a future product enhancement.
Hi Ash,
I'm also having the same issue with created reports containing specific fields that I've chosen but the exports or emails do not contain just the selected fields I've chosen.
Is this something that has changed since it was raised a few years ago?
Regards
Chris
Hi ChrisWilkins ,
We are planning an update that will include this data in the coming months. As soon as we have more information, we'll update the Community with the details.
