To remote control this host, LogMeIn needs Accessibility permission:
1 - Click Start Process to open the Access windows.
2 - Click Open Security Preferences to open the Security and Privacy windows.
3 - Click on the lock icon (in the bottom-left corner) in order to make changes.
4 - Log in with an Administrator account.
5 - When prompted, ensure LMIGUIAgent and LogMeIn are selected. You will be prompted to select these apps multiple times.
For more information, click here.
I do not close the pop up of info can you give me the name of the extension?
@Chiara2 Were you using GoToAssist specifically to connect with someone?
Can you tell us which operating system you're using?