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[ichikawayuichi]

Please cancel my subscription agreement.

I am unable to complete the process online, and when I call the customer support phone line, I can't get through at all because I am on the phone.
Your company is intentionally making it impossible for me to cancel my subscription.

[KateG]

Hi @ichikawayuichi thanks for stopping by the GoTo Community.  Sorry to hear you are having difficulties.  I've opened up a case for you, someone from our support team will reach out.