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New Contributor

which service?

Hi there,
I have trial license, each time I want to create an incident/problem/change,... it stops with "Which Service?" message!

Anything that I missed?
LogMeIn Contributor

Re: which service?

Hi Sarah,
Sorry for any confusion there.

Here's a reference for Service Desk User Services and Service Management:

New Contributor

Re: which service?

Gotoassist relies in the ITIL concept of services, consider a service as a functional grouping of hardware / software supporting a common goal . For example service internet navigation as Service will rely in isp, Ethernet switched , firewall etcetera. Go to the conf , services an create one . Then select it when creating the incident
New Contributor

Re: which service?

Additional to my point of ITIL , multiple recurrent incidents create a problem . I suggest you to read ITIL incident and problem management.