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Forum Discussion
which service?
Hi there,
I have trial license, each time I want to create an incident/problem/change,... it stops with "Which Service?" message!
Anything that I missed?
thanks
I have trial license, each time I want to create an incident/problem/change,... it stops with "Which Service?" message!
Anything that I missed?
thanks
3 Replies
- Additional to my point of ITIL , multiple recurrent incidents create a problem . I suggest you to read ITIL incident and problem management.
- Gotoassist relies in the ITIL concept of services, consider a service as a functional grouping of hardware / software supporting a common goal . For example service internet navigation as Service will rely in isp, Ethernet switched , firewall etcetera. Go to the conf , services an create one . Then select it when creating the incident
- Hi Sarah,
Sorry for any confusion there.
Here's a reference for Service Desk User Services and Service Management: https://support.logmeininc.com/article/g2asd050001
