Closed Captioning for GoTo

[Jrhall21]

When does GoTo expect to integrate Closed Captioning into its system? I understand that 3rd party platforms are available, however that only serves to make participating more difficult for the hearing impaired. As my office, and others like it are pressed to have their meetings accessible to all, customers will be forced to choose the providers that are willing to do so. 

[GlennD]

Hi @Jrhall21, welcome to the community.

We currently do not have an ETA that we can share on this.

[mapelocal0601]

I have users that attend regular monthly meetings and require interpreter services. Due to recent issues with on-screen viewing, they've requested closed captioning as an alternative option. I found this as the latest response to the Closed Captioning request and wanted to get an update as to when Closed Captioning might be available within your software. It's been about a year since your last update and I would like to see how much closer you are to implementing Close Captioning into your software. This would be VERY useful for my specific users.

Do you have an update for when this might be implemented?

[dhartman]

We need to be able to offer this option as well. When is Go To Meeting going to become more accessible for the deaf and hard of hearing? Closed captioning is critical and should be offered within the platform. 

[GoToMathias · Accepted solution]

Hi @dhartman and others,

we are actively looking into Closed Captioning (for live sessions) for GoToMeeting (and others) currently. There are already internal alpha versions of this feature and we are evaluating quality parameters etc.. 

While there is no definite plan with set dates yet, we might see some customer testing at the mid/end of Q1 2024.

Regards,

Mathias