I have had a single user GoToMeeting account for a while now. I need to have others host meetings so I bought a second license and created a new user. Co-organizer is ENABLED in my admin settings. However, when I create a meeting and click the MORE tab, the co-organizer feature is grayed out with a statement that "your admin has disabled this feature". It's not disabled - even tried toggling the setting.
How can I enable this?
Seems like a common problem based upon the boards. Co-organizer is enabled, but the option is grayed out in "More" tab. All users have first and last name.
Please do your magic and fix the problem.
Hi @Skip Blades,
Please click on my profile and private message me the email addresses for the organizer and co-organizer.
Also found that during the meeting I could not make another attendee the organizer (followed all the instructions) so I ended up stuck in two meetings on two computers at the same time. Their auto-help is horrible - it only shows you how to if things are working well...right there with cable tv support. Switching meetings over to Zoom due to lack of any customer support from gotomeeting...Sat on a phone line forever before hanging up...I know customer support is probably overwhelmed right now but these are the STANDARD features and methods for support which are broken. I am paying for this?
Hi @Skip Blades
I submitted a case to our L2 support team to review your account, that team will follow up with you.
@jkstowers I am opening a support ticket for your account now.