Disable Confirm your email
Kind assistance are to request the deactivation of the email confirmation because, having more offices in Italy, the system checks the accesses and blocks the accounts, often also asks us to enter the verification code but the email does not always arrive. since the e-mail with the code does not arrive, he blocks the account and asks to reset the password.
Solved! Go to Solution.
Hi @Alex_Y
I apologize for the access difficulty there.
We recently updated the security policy for GoTo Organizer logins. These are the key points to consider:
For customers sharing credentials, we see two common patterns appear high risk:
In both instances, explicitly marking a device as trusted will reduce the risk and subsequent logins will not be denied. Learn more about managing trusted devices here: https://support.goto.com/meeting/help/how-do-i-manage-my-trusted-devices-g2m850096
When a login is blocked, email verification is typically required to proceed. Repeated offenses will escalate to the system assuming the account has been compromised, requiring a password reset to proceed. The challenge with marking devices as trusted is that it needs to be done after a successful login. Either the person in control of the email needs to login and mark all their colleagues devices as trusted, or everyone sharing those credentials need access to the email to successfully respond to the email verification challenge.
Once a device is trusted, it should not be denied access during subsequent logins. Also, devices cannot be trusted until one successful login attempt has been made.
** Currently, there is no way to make an exception for certain accounts and disabling the security check would leave all customers at risk.
I apologize for the login difficulty.
While this security email confirmation cannot be disabled, you should be able to verify your location and the system will remember unless you suddenly change IP address or we cannot locate the address at all due to a VPN etc.
all our colleagues connect from home with home connection so they do not have fixed vpn and ip. how can we bypass this problem?
Hi,
Since April 1, every log in to go2meeting requests the Verification code. We use this link for the meetings with the customers. The account is registered to the Team Lead who works only 8 hours while we use 24/7 model. The Verification code makes it impossible to use your product. Please disable it ASAP.
Hi @Alex_Y
I apologize for the access difficulty there.
We recently updated the security policy for GoTo Organizer logins. These are the key points to consider:
For customers sharing credentials, we see two common patterns appear high risk:
In both instances, explicitly marking a device as trusted will reduce the risk and subsequent logins will not be denied. Learn more about managing trusted devices here: https://support.goto.com/meeting/help/how-do-i-manage-my-trusted-devices-g2m850096
When a login is blocked, email verification is typically required to proceed. Repeated offenses will escalate to the system assuming the account has been compromised, requiring a password reset to proceed. The challenge with marking devices as trusted is that it needs to be done after a successful login. Either the person in control of the email needs to login and mark all their colleagues devices as trusted, or everyone sharing those credentials need access to the email to successfully respond to the email verification challenge.
Once a device is trusted, it should not be denied access during subsequent logins. Also, devices cannot be trusted until one successful login attempt has been made.
** Currently, there is no way to make an exception for certain accounts and disabling the security check would leave all customers at risk.
@macformazione I'm sorry it cannot currently be disabled.
Hi,
We have added our devices to trusted 100 times but it still wants the verification code. This account belongs to another person who is not on the shift. We urgently need access to the meeting record. Why do we have to wait? Do you understand that this "new feature" makes it impossible to work with your product in the future? How can we request a refund for all our accounts?
@Alex_Y I apologize for the frustrations. We recently rolled back one of the security updates to help alleviate some of the login problems. Are you currently logging in from behind a VPN or using a private connection?
Are you still receiving verification emails to the GoTo account address?
Hi,
>>Are you currently logging in from behind a VPN or using a private connection?
Yes, we use Kerio VPN to connect to the office. This is a standard communication method for working from home.
>>Are you still receiving verification emails to the GoTo account address?
How that works for me now:
1. Without Kerio VPN I do not receive the verification code to enter the meeting room.
2. With VPN (Office PC) I do receive the code even though the device is trusted
We do understand the desire for security but the "Verification code" option must be optional.