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AmobiANA's avatar
AmobiANA
New Member
2 years ago
Solved

Downloading recorded videos after the 1year period

My recorded videos are a little over 1year to 4years. I know the site policy to download is set to 1year after the recording. Is there a provision where I can get access to my recorded files from ...
  • KateG's avatar
    KateG
    2 years ago

    Hi AmobiANA welcome to the GoTo Community. 

     

    Unfortunately, we don't have any way to retrieve a recording after one year, and don't have any setting to be able to save recordings for more than one year.

     

    If you need a recording available longer, we recommend downloading the file.

KateG's avatar
KateG
GoTo Manager
2 years ago

Hi AmobiANA welcome to the GoTo Community. 

 

Unfortunately, we don't have any way to retrieve a recording after one year, and don't have any setting to be able to save recordings for more than one year.

 

If you need a recording available longer, we recommend downloading the file.

  • Hudson3's avatar
    Hudson3
    Visitor
    2 years ago
    Are they permanently deleted from GoTo’s servers, or is there a provision for retrieving these files later, possibly for an additional fee?
    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      Hi Hudson3 can you PM me the email associated with your account and I'll see what I can find out. To PM me tap on my username on the left, then on the next page you will see an opportunity to message me.