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Active Contributor

Re: GoToMeeting scheduler for mac doesnt work after High Sierra install

I'm still on 16.18 outlook (latest version of scheduler/goto) and everything is still working fine. I see theres an update to 16.19 outlook available (I don't see any 16.20 version on the microsoft release page). I'll hold off updating!

Active Contributor

Re: GoToMeeting scheduler for mac doesnt work after High Sierra install

I'm on Mojave 10.14.1 and Outlook 16.19. It must have been after Outlook updated that it quit working.

Active Contributor

Re: GoToMeeting scheduler for mac doesnt work after High Sierra install

It seems like the update to Outlook for Mac 16.19 and above broke the plugin behavior.

Just as a reference, here's my Outlook version:

Outlook 16.20.png

Active Contributor

Re: GoToMeeting scheduler for mac doesnt work after High Sierra install

Thats an 'Office Insider' version.

Active Contributor

Re: GoToMeeting scheduler for mac doesnt work after High Sierra install

Yep, they added Dark mode support. Pretty cool Smiley Wink

Having said that, 16.19 is an official release and it is still broken with it. If you go through this and similar posts it seems like the updates to this plugin are always late and catching the GTM team "by surprise"...

This is exactly why, along with other delayed updates (like support for google calendar in Firefox that was just recently released after almost a year of being broken) we as a company are seriously considering other alternatives.

We do not expect software not to break. Everyone will have that. But the extreme delays in getting them fixed is just unbelievable!

 

Just my two cents...

Active Contributor

Re: GoToMeeting scheduler for mac doesnt work after High Sierra install

I've shared some log files that will hopefully help them get a fix quickly.

LogMeIn Contributor

Re: GoToMeeting scheduler for mac doesnt work after High Sierra install

Thanks @kwsmith !

 

We should have more updates in the next few days.  For the time being, we are suggesting to hold off on the Outlook upgrade available (16.19).

LogMeIn Contributor

Re: GoToMeeting scheduler for mac doesnt work after High Sierra install

@DikoD @kwsmith @boslon @antpolitis@Nath2018  We've updated the Mac Scheduler to verion 1.2.3.  If you do not manually update the plugin yourself, you will be automatically updated in the next day or so.

 

I appreciate your patience for this oversight on our part.

Active Contributor

Re: GoToMeeting scheduler for mac doesnt work after High Sierra install

This worked for me with MacOS 10.14.1 and Outlook 16.20.

Thank you!

Active Contributor

Re: GoToMeeting scheduler for mac doesnt work after High Sierra install

Confirm it worked for me as well with 16.19. Thank you for resolving so quickly.