GoToMeeting quits after launching meeting

[AndreX86]

When attempting to start a meeting GoToMeeting will quit about 3-4 seconds later without pressing any other buttons and without any indication as to why. 

• Issue occurs in multiple users accounts.
• Can join GTM's test meetings with no issues
• Uninstalling and re-installing doesn't do anything
• Removed GTM folders from /appdata/local and /appdata/roaming. 

Any help would be appreciated.

[AshC]

I apologize for the difficulty @AndreX86 

Can you please confirm the affected devices / operating system? 

What GoToMeeting version is in use when the failure occurs? 

[AndreX86]

This issue is occurring on Windows 10 -21h1 . I am using the latest version of GoToMeeting downloaded from the website. 

I will be testing this again tomorrow and will have the affected user log into another machine and test to confirm if this is an account issue or some kind of software issue on his machine and will post an update tomorrow.

 

[AndreX86 · Accepted solution]

at first I:

• Uninstalled GTM and installed it by starting a meeting instead of downloading it from the website. SAME ISSUE
• Had him try from another machine. NO ISSUE. 
• Started disabling non-Microsoft services in MSCONFIG starting with all Dell services and rebooted. ISSUE FIXED.
• After playing around trying to find the specific Dell service causing the issue I decided to all enable all non-Microsoft services again and test.  The issue remained fixed. 

One thing you could do is just disable all non- microsoft services  > apply > reboot & test and if that worked turn on all non-microsoft services > apply > reboot & test. 

For the lamen people, follow these steps:

1. Click Start or the Search button, type in msconfig and click on the result (system configuration).
2. Click the Services tab at the top.
3. Click the checkbox at the bottom that says 'hide all microsoft services'
4. Click Disable all 
5. Click Apply and reboot
   Test the issue, if its fixed to the reverse

1. Click Start or the Search button, type in msconfig and click on the result (system configuration).
2. Click the Services tab at the top.
3. Click the checkbox at the bottom that says 'hide all microsoft services'
4. Click Enable all 
5. Click Apply and reboot

Good luck