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luigermat's avatar
luigermat
New Contributor
6 years ago
Solved

Have Pro GTM video not recording

I have read a lengthy thread, watched videos, and checked out the support center. My recording is showing a black screen although most of the audio works fine. (In the beginning is cut off a bit...i...
  • AshC's avatar
    AshC
    6 years ago

    luigermat  If you're attempting to record a webcam feed, then this is only available with Cloud Recording currently.  Both the Business and Enterprise subscription levels offer these features. 

luigermat's avatar
luigermat
New Contributor
6 years ago

Wait. Is it that I need to have a higher plan? Pro wont record video?

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

luigermat  If you're attempting to record a webcam feed, then this is only available with Cloud Recording currently.  Both the Business and Enterprise subscription levels offer these features.