Should you wish to enable or disable the GoToMeeting Web App for your account, here's a guide you may follow: https://support.logmeininc.com/gotomeeting/help/enable-the-web-app-g2m0900055
At this time that preference is not one attendees may choose, as the behavior was designed to be intuitive: If they have the desktop version, then their experience will certainly be more interactive. If however they cannot install or update this app, then the web app provides a less demanding stream of information available to most attendees with a supported browser.
I'm sorry if this inconveniences you in any way.
As previously mentioned, Organizers may enable or disable the Web App as they see fit: Should you wish to enable or disable the GoToMeeting Web App for your account, here's a guide you may follow: https://support.logmeininc.com/gotomeeting/help/enable-the-web-app-g2m090005
If the attendee has the GoToMeeting desktop software installed on their computer already, it will launch by default when they join a meeting. If the attendee has the desktop software installed they can type the 9 digit meeting ID directly into the software to join the meeting. After joining from the Web App and attendee can switch to the desktop software (and install it if necessary first), by clicking on the switch icon in the Web Apps control panel. Once they have done this the desktop software will be their default way of joining meetings.
If the attendee is trying to join from a computer that does not meet the system requirements for our desktop software (Linux, old Windows or Mac), we will automatically default them to the Web App so they can still join the meeting.
An attendee can also choose to use the Web App by going to app.gotomeeting.com and entering the meeting ID there. In some cases, the meeting Organizer may share a join link that uses app.gotomeeting.com, this will connect attendees via the Web App by default. This is useful if they have a compatible system but are not permitted to install software.
this link is dead. Can you provide a working link. Not being able to launch the desktop app instead of the web app is a reducing out productivity. Would love to get this fixed.