Forum Discussion

graham_farr's avatar
graham_farr
New Contributor
4 years ago
Solved

Installing GoTo Add-In on Outlook 2016

I am attempting to get the GoTo add-in onto the desktop versions of Outlook 2016, this is both a company issue but I cannot even get it working on my own machine. The OS is Windows 10 Enterprise. It ...
  • AshC's avatar
    AshC
    4 years ago

    BrainStomp

    The legacy Office 365 Add-In and Outlook plugin will be discontinued in April 2022.  It may continue to work, but we won't be updating the code, so things may breakdown over time.  More info can be found here:  

    https://support.goto.com/meeting/help/gotomeeting-for-microsoft-outlook-g2m010020

     

    JConn1980  Can you specifically try these steps to add the desktop  plugin? 

    1. From Microsoft Outlook, select Microsoft Outlook Add-Ins Icon or Get add-ins from the toolbar in the home tab.
    2. Search for GoTo for Outlook then select Add.
    3. When prompted with the privacy policy, select Continue.
    4. Select GoTo Integration from the toolbar in the home tab then log in with your GoToMeeting credentials.
    5. Select your extension and language.
    6. Select Link with Office365 and link your account from the integrations dashboard.
JConn1980's avatar
JConn1980
Active Contributor
4 years ago

Winelover  My understanding is that the "orange flower" logo button is for the Gotomeeting Outlook plugin (installed with an executable file) that is being discontinued.  The button for the GoTo for Outlook add-in (installed through the MS Store) should be a capital "G" with a yellow line under it, like below.

 

JConn1980's avatar
JConn1980
Active Contributor
3 years ago

Over two months and still no answer to if the new Goto Add-in will work on Outlook 2016.  Browsing the more recent messages, I did see the following information provided by another customer:

 

#Update - This comes from the Microsoft support site: 

Note: If you don’t see the Manage add-ins (or Manage Apps) button, you won’t be able to get add-ins for Outlook. To get them, you’ll need Office 2013 or Office 2016 and Exchange 2013 or Exchange 2016, and your administrator needs to activate add-ins for Outlook.

 

My company is using Office 2016 and on-premises Exchange 2016; however, the new Goto Add-in will still not work on Outlook 2016.  I've even tried installing the add-in directly through the Exchange server, set it to enabled by default for everyone, and it still will not show up in Outlook.

 

Add-in installed on Exchange server:

No Add-ins in Outlook:

 

I've looked at this on multiple computers, and none of them install or show the Goto Add-in for Outlook.

 

The only way I've been able to get any use out of the Goto Add-in was through the Outlook Web Interface.  I really don't want to have to tell my users that in order to use their new fancy Goto Add-in, they can't use Outlook and they will have to log into the Outlook Web Interface.

 

  • graham_farr's avatar
    graham_farr
    New Contributor
    3 years ago

    This is essentially what we figured out as well and it's rather insane that nobody on GoTo's side was able to explain it until now. All they needed to say was "You need Microsoft 365 to use add-ins". 

  • JConn1980's avatar
    JConn1980
    Active Contributor
    3 years ago

    Another 3 months of no response here, so I reached out to GoTo tech support directly.  The tech I spoke with could not figure out the issue as well, and he ended up ending the call with the promise that his technical support team was working on the issue.   Over that day and the next, they asked the following questions:

     

    1.  Confirm that I am using the same email address to log into the web Outlook interface and the account used by Outlook (I am).

    2.  Do I have an Office 365 account?  (I do not currently).

    3.  Provide a screenshot of when I am installing the add-in and then how it shows the add-in is not installed (I sent a link to this thread).

    4.  Provide a screenshot of my toolbar with the Microsoft Store add-in icon (Again sent a link to this thread).

    5.  Double-check the credentials are the same  for the add-in and Outlook (My credentials--and my users' credentials--do not match since we're required to change our computer password on a regular basis which is the same password used by Outlook/Exchange).

     

    Three days later, I asked for an update and was told that to use the available add-in, it requires an Office 365 account due to changes made by Microsoft to the store.  I don't know when Microsoft made these changes to their add-in store, but since the add-in has never worked for me (or my users), it's likely been since before GoTo decided to switch from the plug-in to the add-in.  I don't know why no one at GoTo has been able to answer this until now.