No Add-ins in Outlook:
I've looked at this on multiple computers, and none of them install or show the Goto Add-in for Outlook.
The only way I've been able to get any use out of the Goto Add-in was through the Outlook Web Interface. I really don't want to have to tell my users that in order to use their new fancy Goto Add-in, they can't use Outlook and they will have to log into the Outlook Web Interface.
","body@stringLength":"1574","rawBody":"
Over two months and still no answer to if the new Goto Add-in will work on Outlook 2016. Browsing the more recent messages, I did see the following information provided by another customer:
#Update - This comes from the Microsoft support site:
Note: If you don’t see the Manage add-ins (or Manage Apps) button, you won’t be able to get add-ins for Outlook. To get them, you’ll need Office 2013 or Office 2016 and Exchange 2013 or Exchange 2016, and your administrator needs to activate add-ins for Outlook.
My company is using Office 2016 and on-premises Exchange 2016; however, the new Goto Add-in will still not work on Outlook 2016. I've even tried installing the add-in directly through the Exchange server, set it to enabled by default for everyone, and it still will not show up in Outlook.
Add-in installed on Exchange server:
No Add-ins in Outlook:
I've looked at this on multiple computers, and none of them install or show the Goto Add-in for Outlook.
The only way I've been able to get any use out of the Goto Add-in was through the Outlook Web Interface. I really don't want to have to tell my users that in order to use their new fancy Goto Add-in, they can't use Outlook and they will have to log into the Outlook Web Interface.
","kudosSumWeight":0,"repliesCount":2,"postTime":"2022-05-18T14:55:23.906-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:287363_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2461},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"descendants":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXw0MDowfGludCwyOTIzNDEsMjkyMzQx","node":{"__ref":"ForumReplyMessage:message:292341"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXw0MDowfGludCwyOTIzNDEsMjkyMzQw","node":{"__ref":"ForumReplyMessage:message:292340"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742461952880":{"__typename":"CachedAsset","id":"theme:customTheme1-1742461952880","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["default","custom"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"","imageLastModified":"","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"GoTo_RGB_Black_Yellow-1721679178735.png","imageLastModified":"1721679180306","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1350px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"3px","borderRadius":"3px","borderRadiusLg":"5px","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"12px","paddingXLg":"16px","paddingXHero":"60px","fontStyle":"NORMAL","fontWeight":"700","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"#FFE900","primaryTextHoverColor":"#FFE900","primaryTextActiveColor":"#FFE900","primaryBgColor":"var(--lia-bs-body-color)","primaryBgHoverColor":"hsl(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), calc(var(--lia-bs-body-color-l) * 0.85))","primaryBgActiveColor":"hsl(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), calc(var(--lia-bs-body-color-l) * 0.7))","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-body-color), 0 0 0 4px hsla(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), var(--lia-bs-body-color-l), 0.2)","secondaryTextColor":"var(--lia-bs-gray-900)","secondaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-200)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-body-color), 0 0 0 4px hsla(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), var(--lia-bs-body-color-l), 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-body-color), 0 0 0 4px hsla(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), var(--lia-bs-body-color-l), 0.2)","destructiveTextColor":"var(--lia-bs-danger)","destructiveTextHoverColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.95))","destructiveTextActiveColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.9))","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px var(--lia-bs-body-color), 0 0 0 4px hsla(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), var(--lia-bs-body-color-l), 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"NONE","sideContent":"LIGHT","radiusSm":"3px","radius":"5px","radiusLg":"9px","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.16)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.12)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"var(--lia-bs-link-color)","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"400","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","forumColor":"#4099E2","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#148563","blogColor":"#1CBAA0","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#4C6B90","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#FF8000","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#333333","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#0069D4","secondary":"#333333","bodyText":"#000000","bodyBg":"#FFFFFF","info":"#409AE2","success":"#41C5AE","warning":"#FCC844","danger":"#D13A1F","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#FFE900","#07CB73","#E92A60","#9254FF","#639BB6","#8CB4C8","#B2CDDB","#D9E6EC"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":{"link":{"color":"#0069D4","hoverColor":"#0061c2","decoration":"none","hoverDecoration":"underline","__typename":"EmailLinkSettings"},"border":{"color":"#e4e4e4","__typename":"EmailBorderSettings"},"buttons":{"borderRadiusLg":"5px","paddingXLg":"16px","paddingYLg":"7px","fontWeight":"700","primaryTextColor":"#ffffff","primaryTextHoverColor":"#ffffff","primaryBgColor":"#0069D4","primaryBgHoverColor":"#005cb8","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","__typename":"EmailButtonsSettings"},"panel":{"borderRadius":"5px","borderColor":"#e4e4e4","__typename":"EmailPanelSettings"},"__typename":"EmailThemeSettings"},"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"Atyp Display Medium","fontStyle":"NORMAL","fontWeight":"500","h1FontSize":"34px","h2FontSize":"32px","h3FontSize":"28px","h4FontSize":"24px","h5FontSize":"20px","h6FontSize":"16px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":"10px","size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"3px","borderRadiusSm":"var(--lia-bs-border-radius-sm)","borderRadius":"var(--lia-bs-border-radius)","borderRadiusLg":"var(--lia-bs-border-radius-lg)","formTextMarginTop":"4px","textAreaBorderRadius":"var(--lia-bs-border-radius)","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":"","imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"40px","defaultMessageHeaderMarginBottom":"20px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"30px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"40px","specialMessageHeaderMarginBottom":"20px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"30px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"'Segoe UI', 'Helvetica Neue', Helvetica, Roboto, Arial, sans-serif","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"12px","fontSizeSm":"14px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[{"source":"SERVER","name":"Atyp Text Medium","styles":[{"style":"NORMAL","weight":"500","__typename":"FontStyleData"}],"assetNames":["AtypTextMedium-normal-500.woff2"],"__typename":"CustomFont"},{"source":"SERVER","name":"Atyp Display Medium","styles":[{"style":"NORMAL","weight":"500","__typename":"FontStyleData"}],"assetNames":["AtypDisplayMedium-normal-500.woff2"],"__typename":"CustomFont"}],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1742495774660","value":{"title":"Loading..."},"localOverride":false},"CachedAsset:quilt:logmein.prod:pages/forums/ForumMessagePage:board:GoToMeeting-Discussions-1743636260292":{"__typename":"CachedAsset","id":"quilt:logmein.prod:pages/forums/ForumMessagePage:board:GoToMeeting-Discussions-1743636260292","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"backgroundImageProps":null,"backgroundColor":null,"addComponents":null,"removeComponents":["community.widget.bannerWidget"],"componentOrder":null,"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"footerProps":null,"footerComponentProps":null,"items":[{"id":"message-list","layout":"MAIN_SIDE","bgColor":null,"showTitle":null,"showDescription":null,"textPosition":null,"textColor":null,"sectionEditLevel":null,"bgImage":null,"disableSpacing":null,"edgeToEdgeDisplay":null,"fullHeight":null,"showBorder":null,"__typename":"MainSideQuiltSection","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"messages.widget.messageListForNodeByRecentActivityWidget","className":null,"props":{"hideIfEmpty":true,"useTitle":true,"showTabs":false,"pageSize":5,"pagerVariant":{"type":"loadMore"},"style":"compact","viewVariant":{"type":"inline","props":{"useRepliesCount":false,"useMedia":false,"useAuthorRank":false,"useNode":false,"boardIconSize":"24","truncateBodyLength":-1,"useNodeLink":true,"usePreviewMedia":false,"timeStampType":"conversation.lastPostingActivityTime","avatarSize":"40","useTextBody":true,"useSolvedBadge":true,"subjectAs":"h6","renderPostTimeBeforeAuthor":true,"useAvatar":true,"useTimeToRead":false,"useSpoilerFreeBody":true,"useKudosCount":false,"useViewCount":false,"useBody":false,"useTags":false,"clampSubjectLines":1,"useBoardIcon":false,"useMessageTimeLink":true,"clampBodyLines":3,"useAuthorLogin":true,"useUnreadCount":false,"useNodeHoverCard":true,"useSearchSnippet":false}},"panelType":"divider","sorts":{"conversationLastPostingActivityTime":{"direction":"DESC"}}},"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"}}],"__typename":"QuiltContainer"},"__typename":"Quilt","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1742495774660","value":{"email.verification.title":"Email Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit My Settings.","email.verification.message.resend.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. Resend email."},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1742495774660","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived"},"localOverride":false},"CachedAsset:quiltWrapper:logmein.prod:Common:1742495775112":{"__typename":"CachedAsset","id":"quiltWrapper:logmein.prod:Common:1742495775112","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":true,"showRegisterLink":true,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"links":{"sideLinks":[],"mainLinks":[{"children":[{"linkType":"INTERNAL","id":"go-to-connect","params":{"categoryId":"GoToConnect"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"go-to-meeting","params":{"categoryId":"GoToMeeting"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"go-to-webinar","params":{"categoryId":"GoToWebinar"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"go-to-training","params":{"categoryId":"GoToTraining"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"Common-go-to_resolve-link","params":{"categoryId":"GoTo_Resolve"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"go-to-assist","params":{"categoryId":"GoToAssist"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"log-me-in-central","params":{"categoryId":"LogMeIn-Central"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"log-me-in-pro","params":{"categoryId":"LogMeIn-Pro"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"log-me-in-rescue","params":{"categoryId":"LogMeIn-Rescue"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"go-to-my-p-c","params":{"boardId":"GoToMyPC-Discussions","categoryId":"GoToMyPC"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"grass-hopper","params":{"categoryId":"GrassHopper"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"log-me-in-hamachi","params":{"categoryId":"LogMeIn-Hamachi"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"Common-goto-developers-link","params":{"categoryId":"goto-developers"},"routeName":"CategoryPage"}],"linkType":"INTERNAL","id":"logmein","params":{},"routeName":"CommunityPage"},{"children":[],"linkType":"EXTERNAL","id":"external","url":"https://link.goto.com/support-home-page","target":"BLANK"},{"children":[],"linkType":"EXTERNAL","id":"external-1","url":"https://link.goto.com/comm-training-resources","target":"BLANK"},{"children":[],"linkType":"EXTERNAL","id":"goto-insiders-link","url":"https://link.goto.com/insiders-program","target":"BLANK"}]},"className":"QuiltComponent_lia-component-edit-mode__0nCcm","style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"700","controllerHighlightColor":"hsla(30, 100%, 50%)","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"14px","linkBoxShadowHover":"none","backgroundOpacity":1,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"30px","linkLetterSpacing":"normal","linkBgHoverColor":"#FFE900","collapseMenuDividerOpacity":0.16,"paddingBottom":"15px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"center","linkColor":"var(--lia-bs-body-color)","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerHighlightTextColor":"var(--lia-yiq-dark)","background":{"imageAssetName":"","color":"var(--lia-bs-body-bg)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"var(--lia-bs-body-color)","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"0","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"15px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"var(--lia-bs-body-color)","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"var(--lia-bs-body-color)"},"showSearchIcon":true,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":{"backgroundColor":"#FFE900","visualEffects":{"showBottomBorder":true},"backgroundImageProps":{"backgroundSize":"COVER","backgroundPosition":"CENTER_CENTER","backgroundRepeat":"NO_REPEAT"},"fontColor":"var(--lia-bs-body-color)"},"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":{"backgroundColor":"transparent","linkHighlightColor":"var(--lia-bs-gray-600)","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100,"linkTextColor":"var(--lia-bs-gray-700)"},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-gray-300)","items":[{"id":"community.widget.footerWidget","props":null,"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1742495774660","value":{"joinedGroupHub.title":"Welcome","joinedGroupHub.message":"You are now a member of this group and are subscribed to updates.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Sorry, we could not find your invitation to the group. The owner may have canceled the invite.","groupHubNotFound.title":"Group Not Found","groupHubNotFound.message":"The grouphub you tried to join does not exist. It may have been deleted.","existingGroupHubMember.title":"Already Joined","existingGroupHubMember.message":"You are already a member of this group.","accountLocked.title":"Account Locked","accountLocked.message":"Your account has been locked due to multiple failed attempts. Try again in {lockoutTime} minutes.","editedGroupHub.title":"Changes Saved","editedGroupHub.message":"Your group has been updated.","leftGroupHub.title":"Goodbye","leftGroupHub.message":"You are no longer a member of this group and will not receive future updates.","deletedGroupHub.title":"Deleted","deletedGroupHub.message":"The group has been deleted.","groupHubCreated.title":"Group Created","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Account Closed","accountClosed.message":"The account has been closed and you will now be redirected to the homepage","resetTokenExpired.title":"Reset Password Link has Expired","resetTokenExpired.message":"Try resetting your password again","invalidUrl.title":"Invalid URL","invalidUrl.message":"The URL you're using is not recognized. Verify your URL and try again.","accountClosedForUser.title":"Account Closed","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Your invitation to the community has been canceled or expired.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"The url you are utilizing is not recognized. Verify your URL and try again","pageNotFound.title":"Access Denied","pageNotFound.message":"You do not have access to this area of the community or it doesn't exist","eventAttending.title":"Responded as Attending","eventAttending.message":"You'll be notified when there's new activity and reminded as the event approaches","eventInterested.title":"Responded as Interested","eventInterested.message":"You'll be notified when there's new activity and reminded as the event approaches","eventNotFound.title":"Event Not Found","eventNotFound.message":"The event you tried to respond to does not exist.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1742495774660","value":{"navLabel":"Breadcrumbs","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1742495774660","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1742495774660","value":{"title@userScope:other":"Recent Content","title@userScope:self":"Contributions","title@board:FORUM@userScope:other":"Recent Discussions","title@board:BLOG@userScope:other":"Recent Blogs","emptyDescription":"No content to show","MessageListForNodeByRecentActivityWidgetEditor.nodeScope.label":"Scope"},"localOverride":false},"CachedAsset:text:en_US-components/community/FooterWidget-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/community/FooterWidget-1742495774660","value":{"homeLink":"Community Home","topOfPage":"Top of Page","buildHash":"Build Hash:","buildNumber":"Build Number:","buildTime":"Build Time:","privacyPolicy":"Privacy Policy","helpLink":"Help"},"localOverride":false},"Category:category:GoToAssist":{"__typename":"Category","id":"category:GoToAssist","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:GoToMyPC-Discussions":{"__typename":"Forum","id":"board:GoToMyPC-Discussions","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:GoToTraining":{"__typename":"Category","id":"category:GoToTraining","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:GoToWebinar":{"__typename":"Category","id":"category:GoToWebinar","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:LogMeIn-Central":{"__typename":"Category","id":"category:LogMeIn-Central","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:LogMeIn-Hamachi":{"__typename":"Category","id":"category:LogMeIn-Hamachi","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:LogMeIn-Pro":{"__typename":"Category","id":"category:LogMeIn-Pro","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:LogMeIn-Rescue":{"__typename":"Category","id":"category:LogMeIn-Rescue","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:GrassHopper":{"__typename":"Category","id":"category:GrassHopper","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:GoToConnect":{"__typename":"Category","id":"category:GoToConnect","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:GoTo_Resolve":{"__typename":"Category","id":"category:GoTo_Resolve","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:goto-developers":{"__typename":"Category","id":"category:goto-developers","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Conversation:conversation:322393":{"__typename":"Conversation","id":"conversation:322393","topic":{"__typename":"ForumTopicMessage","uid":322393},"lastPostingActivityTime":"2025-03-18T11:52:20.987-04:00","solved":false},"ForumTopicMessage:message:322393":{"__typename":"ForumTopicMessage","subject":"No funciona el acceso a grabaciones por usuarios específicos","conversation":{"__ref":"Conversation:conversation:322393"},"id":"message:322393","revisionNum":2,"uid":322393,"depth":0,"board":{"__ref":"Forum:board:GoToMeeting-Discussions"},"author":{"__typename":"User","uid":1274914,"login":"josempozo","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.logmein.com/t5/s/logmein/m_assets/avatars/default/avatar-1.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":42},"postTime":"2025-03-17T10:49:18.872-04:00","lastPublishTime":"2025-03-17T12:04:15.390-04:00","readOnly":false},"Conversation:conversation:282901":{"__typename":"Conversation","id":"conversation:282901","topic":{"__typename":"ForumTopicMessage","uid":282901},"lastPostingActivityTime":"2025-03-03T19:12:53.887-05:00","solved":false},"ForumTopicMessage:message:282901":{"__typename":"ForumTopicMessage","subject":"Subscribe to this post for Allowlisting and Firewall Configuration Updates","conversation":{"__ref":"Conversation:conversation:282901"},"id":"message:282901","revisionNum":4,"uid":282901,"depth":0,"board":{"__ref":"Forum:board:GoToMeeting-Discussions"},"author":{"__typename":"User","uid":1054957,"login":"GlennD","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.logmein.com/t5/s/logmein/images/dS0xMDU0OTU3LTI3N2k2QkY1M0FDMTlBODUxRTlF"}},"metrics":{"__typename":"MessageMetrics","views":9723},"postTime":"2022-02-10T18:14:45.293-05:00","lastPublishTime":"2025-03-03T19:12:53.887-05:00","readOnly":true},"Conversation:conversation:322056":{"__typename":"Conversation","id":"conversation:322056","topic":{"__typename":"ForumTopicMessage","uid":322056},"lastPostingActivityTime":"2025-02-27T12:47:48.841-05:00","solved":false},"ForumTopicMessage:message:322056":{"__typename":"ForumTopicMessage","subject":"Recorded the session, but no video visible...","conversation":{"__ref":"Conversation:conversation:322056"},"id":"message:322056","revisionNum":1,"uid":322056,"depth":0,"board":{"__ref":"Forum:board:GoToMeeting-Discussions"},"author":{"__typename":"User","uid":1274601,"login":"Elisabeth-3105","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.logmein.com/t5/s/logmein/m_assets/avatars/default/avatar-5.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":32},"postTime":"2025-02-26T10:28:46.521-05:00","lastPublishTime":"2025-02-26T10:28:46.521-05:00","readOnly":false},"Conversation:conversation:321757":{"__typename":"Conversation","id":"conversation:321757","topic":{"__typename":"ForumTopicMessage","uid":321757},"lastPostingActivityTime":"2025-02-06T14:04:37.767-05:00","solved":false},"ForumTopicMessage:message:321757":{"__typename":"ForumTopicMessage","subject":"Audio Dropout Issues During Meeting – Seeking Advice","conversation":{"__ref":"Conversation:conversation:321757"},"id":"message:321757","revisionNum":1,"uid":321757,"depth":0,"board":{"__ref":"Forum:board:GoToMeeting-Discussions"},"author":{"__typename":"User","uid":1273317,"login":"EP_M","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.logmein.com/t5/s/logmein/m_assets/avatars/default/avatar-6.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":72},"postTime":"2025-02-05T02:58:36.541-05:00","lastPublishTime":"2025-02-05T02:58:36.541-05:00","readOnly":false},"Conversation:conversation:321626":{"__typename":"Conversation","id":"conversation:321626","topic":{"__typename":"ForumTopicMessage","uid":321626},"lastPostingActivityTime":"2025-02-04T05:04:28.604-05:00","solved":true},"ForumTopicMessage:message:321626":{"__typename":"ForumTopicMessage","subject":"Unable to connect and not receiving reset password email","conversation":{"__ref":"Conversation:conversation:321626"},"id":"message:321626","revisionNum":1,"uid":321626,"depth":0,"board":{"__ref":"Forum:board:GoToMeeting-Discussions"},"author":{"__typename":"User","uid":1274046,"login":"GregGBA","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.logmein.com/t5/s/logmein/m_assets/avatars/default/avatar-10.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":71},"postTime":"2025-01-28T10:35:02.685-05:00","lastPublishTime":"2025-01-28T10:35:02.685-05:00","readOnly":false},"CachedAsset:text:en_US-components/community/Navbar-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1742495774660","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","external-1":"Free Product Training","grass-hopper":"GrassHopper","goto-insiders-link":"GoTo Insiders","log-me-in-hamachi":"Hamachi","logmein":"Pick Your Community","log-me-in-pro":"Pro","go-to-meeting":"GoTo Meeting","go-to-assist":"GoToAssist","go-to_resolve":"Resolve","go-to-training":"GoTo Training","Common-goto-developers-link":"GoTo Developers","external":"Support Site","go-to-webinar":"GoTo Webinar","go-to-connect":"GoTo Connect","log-me-in-central":"Central","go-to-my-p-c":"GoToMyPC Discussions","Common-go-to_resolve-link":"Resolve","gotoassist-service-desk":"GoToAssist Service Desk","log-me-in-rescue":"Rescue"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1742495774660","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1742495774660","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1742495774660","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1742495774660","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1742495774660","value":{"title.login":"Sign In","title.registration":"Register","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Sign In"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLink-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1742495774660","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1742495774660","value":{"anonymous":"Anonymous","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Show More","replyText":"Reply","repliesText":"Replies","markedAsSolved":"Marked as Solved","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Status: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageDeepLink-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageDeepLink-1742495774660","value":{"viewFullDiscussion@board:FORUM":"View Full Discussion ({repliesCount} Replies)","viewFullDiscussion@board:BLOG":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:TKB":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:IDEA":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:OCCASION":"View Full Discussion ({repliesCount} Comments)","showParents@board:FORUM":"Show Parent Replies","showParents@board:BLOG":"Show Parent Comments","showParents@board:TKB":"Show Parent Comments","showParents@board:IDEA":"Show Parent Comments","showParents@board:OCCASION":"Show Parent Comments"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1742495774660","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1742495774660","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/BuildInformation-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/BuildInformation-1742495774660","value":{"buildHash":"Build Hash: {buildHash}","buildNumber":"Build Number: {buildNumber}","buildTime":"Build Time: {buildTime}"},"localOverride":false},"CachedAsset:text:en_US-components/community/KhorosLogo-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/community/KhorosLogo-1742495774660","value":{"alt":"Powered By Khoros"},"localOverride":false},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:281423"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1742495774660","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1742495774660","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1742495774660","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1742495774660","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1742495774660","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1742495774660","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1742495774660","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1742495774660","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1742495774660","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1742495774660","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolutionList-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolutionList-1742495774660","value":{"emptyDescription":"No has been message solutions yet"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1742495774660","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1742495774660":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1742495774660","value":{"loadMore":"Show More"},"localOverride":false},"User:user:1123266":{"__typename":"User","id":"user:1123266","uid":1123266,"login":"AshC","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-10-26T04:57:27.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.logmein.com/t5/s/logmein/m_assets/avatars/default/avatar-12.svg?time=0"},"entityType":"USER","eventPath":"community:logmein/user:1123266","rank":{"__ref":"Rank:rank:26"}},"User:user:1243432":{"__typename":"User","id":"user:1243432","deleted":false,"uid":1243432,"login":"JConn1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-02-07T11:43:38.194-05:00","confirmEmailStatus":null},"avatar":{"__typename":"UserAvatar","url":"https://community.logmein.com/t5/s/logmein/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:19"},"email":"","messagesCount":10,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:logmein/user:1243432"},"ForumReplyMessage:message:283097":{"__typename":"ForumReplyMessage","uid":283097,"id":"message:283097","revisionNum":1,"author":{"__ref":"User:user:1243432"},"readOnly":false},"ModerationData:moderation_data:283922":{"__typename":"ModerationData","id":"moderation_data:283922","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:283922":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1123266"},"id":"message:283922","revisionNum":1,"uid":283922,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:GoToMeeting-Discussions"},"parent":{"__ref":"ForumReplyMessage:message:283097"},"conversation":{"__ref":"Conversation:conversation:281423"},"subject":"Re: Installing GoTo Add-In on Outlook 2016","moderationData":{"__ref":"ModerationData:moderation_data:283922"},"body":" \n
The legacy Office 365 Add-In and Outlook plugin will be discontinued in April 2022. It may continue to work, but we won't be updating the code, so things may breakdown over time. More info can be found here:
\nhttps://support.goto.com/meeting/help/gotomeeting-for-microsoft-outlook-g2m010020
\n\n
JConn1980 Can you specifically try these steps to add the desktop plugin?
\nThe legacy Office 365 Add-In and Outlook plugin will be discontinued in April 2022. It may continue to work, but we won't be updating the code, so things may breakdown over time. More info can be found here:
\nhttps://support.goto.com/meeting/help/gotomeeting-for-microsoft-outlook-g2m010020
\n\n
Winelover My understanding is that the \"orange flower\" logo button is for the Gotomeeting Outlook plugin (installed with an executable file) that is being discontinued. The button for the GoTo for Outlook add-in (installed through the MS Store) should be a capital \"G\" with a yellow line under it, like below.
Another 3 months of no response here, so I reached out to GoTo tech support directly. The tech I spoke with could not figure out the issue as well, and he ended up ending the call with the promise that his technical support team was working on the issue. Over that day and the next, they asked the following questions:
1. Confirm that I am using the same email address to log into the web Outlook interface and the account used by Outlook (I am).
2. Do I have an Office 365 account? (I do not currently).
3. Provide a screenshot of when I am installing the add-in and then how it shows the add-in is not installed (I sent a link to this thread).
4. Provide a screenshot of my toolbar with the Microsoft Store add-in icon (Again sent a link to this thread).
5. Double-check the credentials are the same for the add-in and Outlook (My credentials--and my users' credentials--do not match since we're required to change our computer password on a regular basis which is the same password used by Outlook/Exchange).
Three days later, I asked for an update and was told that to use the available add-in, it requires an Office 365 account due to changes made by Microsoft to the store. I don't know when Microsoft made these changes to their add-in store, but since the add-in has never worked for me (or my users), it's likely been since before GoTo decided to switch from the plug-in to the add-in. I don't know why no one at GoTo has been able to answer this until now.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2022-08-26T11:24:40.170-04:00","lastPublishTime":"2022-08-26T11:24:40.170-04:00","metrics":{"__typename":"MessageMetrics","views":2173},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:GoToMeeting/community:logmeinboard:GoToMeeting-Discussions/message:281423/message:292340","repliesCount":1,"editFrozen":false,"body@stringLength":"1607","rawBody":"Another 3 months of no response here, so I reached out to GoTo tech support directly. The tech I spoke with could not figure out the issue as well, and he ended up ending the call with the promise that his technical support team was working on the issue. Over that day and the next, they asked the following questions:
1. Confirm that I am using the same email address to log into the web Outlook interface and the account used by Outlook (I am).
2. Do I have an Office 365 account? (I do not currently).
3. Provide a screenshot of when I am installing the add-in and then how it shows the add-in is not installed (I sent a link to this thread).
4. Provide a screenshot of my toolbar with the Microsoft Store add-in icon (Again sent a link to this thread).
5. Double-check the credentials are the same for the add-in and Outlook (My credentials--and my users' credentials--do not match since we're required to change our computer password on a regular basis which is the same password used by Outlook/Exchange).
Three days later, I asked for an update and was told that to use the available add-in, it requires an Office 365 account due to changes made by Microsoft to the store. I don't know when Microsoft made these changes to their add-in store, but since the add-in has never worked for me (or my users), it's likely been since before GoTo decided to switch from the plug-in to the add-in. I don't know why no one at GoTo has been able to answer this until now.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:292340_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:292341":{"__typename":"ModerationData","id":"moderation_data:292341","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:292341":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1242350"},"id":"message:292341","revisionNum":1,"uid":292341,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:GoToMeeting-Discussions"},"parent":{"__ref":"ForumReplyMessage:message:292340"},"conversation":{"__ref":"Conversation:conversation:281423"},"subject":"Re: Installing GoTo Add-In on Outlook 2016","moderationData":{"__ref":"ModerationData:moderation_data:292341"},"body":"This is essentially what we figured out as well and it's rather insane that nobody on GoTo's side was able to explain it until now. All they needed to say was \"You need Microsoft 365 to use add-ins\".
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-08-26T11:27:13.078-04:00","lastPublishTime":"2022-08-26T11:27:13.078-04:00","metrics":{"__typename":"MessageMetrics","views":2184},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:GoToMeeting/community:logmeinboard:GoToMeeting-Discussions/message:281423/message:292341","repliesCount":0,"readOnly":false,"editFrozen":false,"body@stringLength":"212","rawBody":"This is essentially what we figured out as well and it's rather insane that nobody on GoTo's side was able to explain it until now. All they needed to say was \"You need Microsoft 365 to use add-ins\".
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:292341_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:292340":{"__typename":"ModerationData","id":"moderation_data:292340","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:292341_1":{"__typename":"Revision","id":"revision:292341_1","lastEditTime":"2022-08-26T11:27:13.078-04:00"},"Revision:revision:292340_1":{"__typename":"Revision","id":"revision:292340_1","lastEditTime":"2022-08-26T11:24:40.170-04:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"gotomeeting-discussions","messageSubject":"installing-goto-add-in-on-outlook-2016","messageId":"281423","replyId":"287363"},"buildId":"q_bLpq2mflH0BeZigxpj6","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"logmein","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/community/FooterWidget/FooterWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/community/FooterWidgetHelpLink/FooterWidgetHelpLink.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx"],"appGip":true,"scriptLoader":[]}